In the Q with Randy Harmatz, CQO
Chief Quality Officer Randy Harmatz, M.B.A., talks about improving quality while accommodating growth.
Facebook executive Sheryl Sandberg’s book — “Lean In: Women, Work, and the Will to Lead” — made quite a stir when it was released in 2013. Sandberg challenged women to be more assertive in the workplace to get what they want for themselves, their families and their employers. She encouraged women to “lean in” and make a difference.
While her message was directed at women, it can also be applied to our continuing journey to improve and strengthen our culture of patient safety. During the past five years, we have made great strides in improving our patient safety culture.
Consider that the scores on a recent survey about our culture of safety improved 19 percent. During the same time, we also experienced an 80 percent reduction in serious safety events. We achieved this improvement because our staff and physicians identified and reported safety concerns before they became a problem and worked together to improve when we didn’t get it right. It’s clear to me that at UF Health we have heard that message loud and clear. So let’s keep going, keep leaning in and keep making a difference.