Team Patient

In the Q with Randy Harmatz

By: Randy Harmatz

Randy Harmatz We all know that it takes a team to deliver the highest quality and safest patient care. On a moment-to-moment basis, we rely on each other for everything from correctly gathering the patient’s name, age and preferred language to properly documenting a patient’s allergies and medications. Whether we are at the bedside or at the registration desk, we are all part of the same team — the patient’s team. And everyone is a valued member of the team and should be treated as such. Recently, I was on a long, crowded flight and in the midst of the beverage service, we hit some significant turbulence. Despite the bumps, the team of flight attendants decided to keep filling drink orders since it was so warm in the cabin. Within 10 minutes, working together as a team, they were able to serve all 250 customers and return to their seats without incident. What was amazing to watch was the teamwork that occurred to meet the customers’ needs and the respect they showed to one another to achieve the task in somewhat trying conditions. Everyone understood the goal and worked together to achieve it. While serving drinks to a bunch of grumpy travelers may seem somewhat trivial compared to transplanting a new heart into a 30-year-old mother of two, the need to work together as a team is not. So as we all go about our very busy days, always keep in mind that you have teammates all across UF Health working toward the same goal — to deliver the best care to our patients and families and to treat those valued teammates with the respect we all deserve.