We all know that it takes a team to deliver the highest quality and safest patient care. On a moment-to-moment basis, we rely on each other for everything from correctly gathering the patient’s name, age and preferred language to properly documenting a patient’s allergies and medications. Whether we are at the bedside or at the registration desk, we are all part of the same team — the patient’s team. And everyone is a valued member of the team and should be treated as such. Recently, I was on a long, crowded flight and in the midst of the beverage service, we hit some significant turbulence. Despite the bumps, the team of flight attendants decided to keep filling drink orders since it was so warm in the cabin. Within 10 minutes, working together as a team, they were able to serve all 250 customers and return to their seats without incident. What was amazing to watch was the teamwork that occurred to meet the customers’ needs and the respect they showed to one another to achieve the task in somewhat trying conditions. Everyone understood the goal and worked together to achieve it. While serving drinks to a bunch of grumpy travelers may seem somewhat trivial compared to transplanting a new heart into a 30-year-old mother of two, the need to work together as a team is not. So as we all go about our very busy days, always keep in mind that you have teammates all across UF Health working toward the same goal — to deliver the best care to our patients and families and to treat those valued teammates with the respect we all deserve.
About the Author
UF Health Clinical Quality and Patient Safety senior vice president and chief quality officer
Randy Harmatz, M.B.A., became chief quality officer for UF Health in 2011. In her role, she oversees the Sebastian Ferrero Office of Clinical Quality and Patient Safety at UF Health.
Ms. Harmatz was formerly the vice president of the quality program at University Hospitals Case Medical Center in Cleveland, where she facilitated change and sustained improvement. Since 2004, Ms. Harmatz was responsible for all aspects of the quality program, including clinical performance improvement, for the 947-bed academic medical center. In addition, she provided quality oversight and leadership at seven facilities in the University Hospitals system. During her tenure, the institution’s ranking rose from 74th to ninth in the University HealthSystem Consortium, an alliance of 114 academic medical centers and 255 of their affiliated hospitals. She also has a rich history of collaboration with physicians.
From 2001 to 2004, prior to becoming vice president for quality at UHCMC academic medical center, Ms. Harmatz was the organization’s director of special projects and business ventures. She managed endeavors focused on improving the operations of six community hospitals and their affiliates, including the development of the system-wide infrastructure to establish, implement and monitor clinical…View Full Profile