In the Q: Randy Harmatz

Improving quality while accommodating growth.

By: Randy Harmatz

We all can agree that at UF Health, quality is our top priority. We strive each day to deliver exceptional care and service to every patient even when things get hectic.

During the past few years, more and more patients have chosen UF Health because of the excellent care provided by our highly skilled clinical care teams. While that is great news for our patients and us, it presents new operational challenges to be addressed and overcome as we strive for five stars during our journey to become a national leader in quality, patient safety and patient-centered care. While our world-class care attracts patients, any inefficient and non-patient-centered processes can result in long wait times, longer stays and less than optimal communication.

We must now accept that delivering the best patient care means being efficient, effective and patient centered. What do I mean by that? It’s actually pretty simple. We need to consistently deliver exceptional care and service to every patient that includes:

  • Timely and appropriate care
  • Patient and family involvement
  • Communication and teamwork
  • Sensitivity to nonmedical emotional and spiritual dimensions of care
  • Respect for patient needs and preferences
  • Shared decision making
  • Efficient processes

To make sure we get there, UF Health senior leaders have several performance improvement teams working on strategic initiatives to improve efficiency, effectiveness and patient-centered care. How can you help? Get involved! Identify processes in your area that may be affecting patient waiting time and work with your team to create better and more efficient processes. Let’s harness The Power of Together to improve quality while accommodating growth. We can do this!