Two keynote speakers headlined UF Health’s Patient Safety and Quality Week. The annual event, which occurred March 14-18, reinforced UF Health’s 24/7 commitment for each staff person to “Be a Safer Gator.” Staff, faculty, students, patients and visitors enjoyed games, interactive patient safety displays, behind-the-scenes tours and a poster session.
Tiffany Christensen, author and patient advocate, described what it’s like to experience the world of health care as a patient living with a chronic illness. Diagnosed with cystic fibrosis at 6 months old, she received her first double-lung transplant in her early 20s. Her body rejected the organs two years later, leading her to another surgery.
Monica Broome, M.D., University of Miami Miller School of Medicine assistant professor and director of the communication skills program, also spoke. Attendees learned about the neuroscience behind anger and strategies for handling difficult patient encounters. In addition to the various events, the UF Health Sebastian Ferrero Office of Clinical Quality and Patient Safety also hosted its second Heroes Recognition Dinner. Employees from across the organization were recognized for their efforts in stepping up, intervening and preventing potential harm to our patients.
Click the links below to watch the presentations:
Monica Broome, M.D: The neuroscience of anger and handling difficult encounters
Tiffany Christensen: The patient perspective