Making a difference
Hospitality Huddles rolled out in October and patients, staff and visitors are noticing encouraging changes!
At UF Health, we strive to create the best possible experience for everyone who seeks our care. Hospitality Huddles are a regular practice we use to improve the patient experience and practice positive behaviors. We rolled out the program in October and patients, staff and visitors are noticing encouraging changes! Here are a few observations from employees who shared the positive impact of our hospitality initiative.
“We received a very nice letter from a patient the other day. She watched how we treat each other. She thought we genuinely liked each other and it made her believe we were a family. This was very comforting to her and made her stay with us a positive one.”
— Timothy C. Flynn, M.D., UF Health Shands Hospital chief medical officer and UF College of Medicine senior associate dean for clinical affairs
“I wanted to share a positive experience that occurred while giving a tour. We were met with smiles and greetings on multiple floors by housekeepers, nurses and staff. At one point, the person taking the tour mentioned how impressed he was with our friendly staff and asked me what we had done to create such a positive environment. He said he could really tell that our employees liked where they worked. It definitely put a smile on my face.”
— Stacy Beers, UF Health Shands Communications marketing director
