The committee wants to use what Quillen calls “an enduring method of process improvement.”
As more patients choose UF Health for their care, the team develops processes to accommodate continued growth. Getting patients out of the UF Health Shands E.R. and into longer-term care rooms is both important and challenging. Teams regularly reassess to ensure that patients are in a location that best suits their needs.
“The Grievance Committee is also working to assure that those patients continue to receive the optimum care that we can deliver,” Quillen said.
But Quillen’s work to improve our hospital systems doesn’t end with the Grievance Committee. He also provides information technology support for UF Health. In that role, Quillen works to help health care providers be more efficient and create a safer environment for patients.