At UF Health, our patients are at the heart of everything we do. We strive to create the best possible experience for everyone who seeks our care. Feedback from patients and their families is one way we gain insight about what we’re doing well and how we can improve our service. Here are a few comments from patients who received care at UF Health Shands. We hope these words will inspire and encourage everyone in the UF Health family. Remember, you can make a positive impact with every encounter.

“All the staff, from registration through recovery, were terrific. I really appreciated their friendly, caring and patient-centered attitude.”

“I was very impressed with how well everything moved like a well-oiled machine. The patient transport staff member seemed to know everyone he came across and employees said hello as they passed each other. What really stood out was I could tell that everyone I met — from housekeeping, to patient transport, to intake, to nurses — really enjoyed their jobs and the people they worked with. I was in awe of the team mentality and how well things flowed.”