“As part of a top-tier academic health center, we hold ourselves to incredibly high standards and tend to be very hard on ourselves,“ said UF Health Shands CEO Ed Jimenez. “Our faculty and staff are always focused on what we can do for our patients to improve outcomes and service. As we strive to keep improving, let’s not lose sight of the outstanding work already accomplished and build on that.”
For 2016, Vizient awarded UF Health Shands a three-star rating out of five. Scores reflect the system being “effective“ (close to four stars) in overall efficiency, mortality and safety.
An area targeted for improvement is infection control. Handwashing is the first line of defense, and UF College of Medicine epidemiology experts are collaborating with UF Health Shands Hospital infection control, nursing and operations departments on these efforts. Hospital readmissions also continue to be a challenge in addition to emergency room processes and patient throughput (their navigation through the system to be efficiently evaluated, diagnosed, treated and discharged).
“We must celebrate our successes and acknowledge and attend to our failures,” Collins said. “It is how we move forward and it is how we get better.”
The UF Health Power of Together strategic plan guides our organization’s efforts as we strive to deliver exceptional service, value and quality to every patient at every encounter. With sustained high patient volumes and projected growth, it is imperative to stay focused on clinical outcome goals and hospitality and service standards.
“We have to know what we are working toward,“ said Collins. “Engaging the people who are at the bedside, and caring for our patients, helps us understand where we should spend our energy. We’re on track and we appreciate everyone’s continued commitment as we move medicine forward.”