In six months, UF Health Neuromedicine patient satisfaction with physician communication has increased from 10 percent to 99 percent on Press Ganey’s Hospital Consumer Assessment of Healthcare Providers and Systems survey. Jacqueline Baron-Lee, Ph.D., director of quality improvement for the UF Health Neuromedicine Interdisciplinary Clinical and Academic Program, or NICAP, said the culture at UF Health was the key to this project.
“This took a huge team effort and couldn’t have been done without everyone’s support,” she said. “The encouragement of our leadership was also essential.”
To reach this level of patient satisfaction, NICAP formed a Patient Family and Advisory Council to develop ways to make patients happier with their care. The result was patient portal improvement, a wayfinding program, daily patient bedside rounds and a patient-shadowing program.
Because of the infrastructure created in response to patient feedback, other departments are following suit by implementing the same strategies. Keep watching for more improvements in 2018.
Each year, UF Health faculty, staff and students gather to celebrate Patient Safety and Quality Week, presented by the UF Health Sebastian Ferrero Office of Clinical Quality and Patient Safety. This year’s celebrations will take place April 16-20.
The week is full of events that highlight our dedication to quality care and celebrate the progress we’re making. Join us!
Monday, April 16
Tuesday, April 17
Keynote speaker Alison Levine, a New York Times bestselling author
Wednesday, April 18
Collaborative project poster showcase
Look for dates and details on posters and fliers throughout our facilities.